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The headwinds.

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manufactures and sells sensitive electronics—such as their award-winning e-STUDIO™ multifunction printers, label and receipt printers, and digital signage—for businesses across the Americas.

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Toshiba originally shipped their products through the less
than truckload (LTL) network because their ship-to-order model resulted in small shipments that seldom filled a truck.

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However, transloading through the hub-and-spoke system frequently damaged Toshiba’s delicate machine shipments, which are expensive to repair and replace.

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Full replacements were needed 75% of the time, and if repairs were not possible, they paid for:

• Storing, then shipping damaged product to a scrap facility

• A scrap facility to dismantle and dispose of the product

• Entirely new product pulled from inventory

• Shipping the replacement product after filing a freight claim

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Reweighs, linear-foot cutoffs, additional services, and accessorial fees ballooned an extra $880,384 in 2020, significantly impacting their bottom line.

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On top of the damages, LTL shipping provided other challenges, including:

• Significant delays

• Inspection fees and strictly enforced accessorials

• Split shipments, causing products to arrive without accessories and thus making customers unhappy

• Shrinking linear-foot and cubic-capacity cutoffs, meaning costs to surpass these could exceed paying for a full truckload (TL)

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Recognized as a Wall Street Journal Top 100 Sustainable ������ý, Toshiba wanted a better way to ship their freight
more efficiently that would also have a positive impact on 
the environment.

The solution.

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Toshiba came to ������ý with the goal to find a smarter, more cost-effective solution that would keep their sensitive electronics intact with minimal touchpoints.

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The ������ý team recommended our ������ýDirect® service, 
which guarantees load-to-ride (terminal-free) shipping—
ideal for sensitive shipments that don’t take up a full truck.

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With ������ýDirect®, Toshiba’s shipments are matched and combined with other freight going in the same direction to create a full Shared Truckload. The freight stays on the same truck, with the same driver, all the way to its destination, and Toshiba only pays for the space they actually need.

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Together, ������ý and Toshiba achieved a 99.3% damage-free
rate while avoiding $560K in costs. In addition, they skipped 918 terminals and avoided 334.76 metric tons of carbon emissions.

Toshiba’s ������ý experience.

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Empowering better customer service ↘

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“Delivering the highest levels of quality and consistency to our clients is core to our business, which is why Toshiba made the shift to ������ý as it enabled us to improve shipment success rates while simultaneously reducing costs.”

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Robust reporting ↘

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“������ý provides me with periodic reporting. The quarterly business reviews they present me 
with are relevant, and the cost savings along with the on-time performance are top-notch.”

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Dedicated customer-first support ↘

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“With ������ý, my team’s questions receive prompt replies. 
With other providers, it’s easy 
to feel like you’re just an account number, but ������ý has a customer-first mindset that fosters strong interpersonal relationships 
with its shippers.”